Issues with sound

Issue with sound on our website:

If you're having an issue with the sound on our website, please make sure you have the latest version of your browser. You can verify your browser's version and look for updates by clicking Help/About in your browser's menu. You can also check that by visiting here.

Issue with sound on your digital download:

If you're having an issue with the sound on a digital download, please check to make sure your audio codec is up-to-date.

You can try the following links for Windows:

Windows 7
Windows 8

If these suggestions do not solve the issue, please fill out a support request here. Please provide as much information as you can about the issue, including your browser name and version, operating system and if you're accessing the website on a mobile device. You can obtain most of this information by clicking here.

Have more questions? Submit a request
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